You can access all of your personal data of which Yorkshire Foot & Ankle stores, by request. You can e-mail Yorkshire Foot & Ankle to request or seek further information and to rectify any mistakes or changes to your personal information, via our contact details.
We may ask for permission to use your data to send to another health care practitioner, this will only be done with your consent and you will always be copied into any correspondence. If you are using private medical cover (health insurance), we also ask for your permission to use your data to send to your insurance company. Any other use of your personal data will only occur with your informed consent.
Collection of Information
We collect personally identifiable information, like names and email addresses, when they are voluntarily submitted to this website by visitors (you). The information you provide is used to fulfil your specific request, including contacting ourselves directly, and/or, booking an online appointment. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists or to refer you to another healthcare professional, for example, a Physiotherapist.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 2018.
In order to deliver healthcare treatment, we will need to collect and process personal data. It is a legal requirement that this data is stored for a number of years (which can vary depending upon the person’s age and circumstances, but will be for a minimum of 7 years).
Data we hold may include:
- Full name
- Date of birth
- Full address
- Contact number(s)
- E-mail address
- Emergency contact
- Medical record, including medication
Online Book Appointment Form
Why is this information collected?
This information is collected to ensure we have enough relevant information about who we treat. We ensure you have suitable contact information in case of an emergency, closure of the clinic or an offer of an alternative appointment is necessary. We are also able to know if you are of an appropriate age to attend a private medical appointment, or whether a parent/guardian is required. We are also enabled to send you an appointment booking confirmation and reminder.
Consent to this Agreement
By accessing and processing any content on www.yorkshirefootandankle.co.uk or via the online booking form housed on the Spire Healthcare website you consent to the collection and use of your information by Yorkshire Foot & Ankle.
Distribution of Information
We may share information with governmental agencies, and/or, other companies assisting us in fraud prevention or investigation.
We may do so when:
- permitted or required by law;
- trying to protect against or prevent actual or potential fraud or unauthorised transactions;
- investigating fraud which has already taken place.
The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees have access to this information. You have the right to request to opt-out (by email), of any Yorkshire Foot & Ankle communications.
You have a number of important rights with regard to the personal information we hold about you. You have:
- The right to request details of what information we hold of you and to have a copy of it
- The right to ask us to correct information you think is inaccurate.
- The right to ask us to erase all information we hold about you.
- The right to ask us to stop processing information about you for all or only some purposes.
To make a request to us under any of these rights please contact us via our contact details.
For more information about your rights with respect to your personal data, please see the ICO website. Yorkshire Foot and Ankle are compliant with ICO policies and hold a registration with ICO. You can view the ICO website, here.
Please note; you always have the right to complain to, and/or, appeal, and/or, raise your concerns with the Information Commissioner’s Office (ICO) using the following contact details:
Address: Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Call: 0303 123 1113 or 01625 545745. (Open 9am to 5pm, Monday to Friday).
We reserve the right to make changes to this policy.